Policies & Procedures

Our policies and procedures provide the framework within which The Baytree Centre operates. They define what we as an organisation does and how we do it. We have a range of policies and procedures essential for the smooth running of our organisation, and full copies of all the policies are available on request.

We are committed to safeguarding our young people and vulnerable adults; equality and diversity; health and safety; and protecting the personal information of those we work with. Our policy statements for these four important areas are below.


Equal opportunities and diversity Statement

The Baytree Centre embraces equal opportunities and seeks to promote the benefits of diversity in all of our business activities. We are committed to developing an organisational culture that is free of discrimination, prejudice, harassment and bullying and which actively integrates individuals with protected characteristics, as per the Equality Act 2010.

The Baytree Centre abides by the legislative framework in place for equality and diversity, chiefly the Equality Act 2010 as well as related laws and regulations.

The Baytree Centre will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, HIV status, political beliefs, full-time or part-time status, membership or non-membership of a trade union or spent convictions. This applies to all of our employees, learners, apprentices, partners, suppliers, job applicants and visitors.

Our objectives are:

1. To respect and promote equal opportunities, and to provide equal access to all employees, learners, apprentices, partners, suppliers, job applicants and visitors.

2. To avoid any form of discrimination, harassment and bullying in any form of our employees, learners, apprentices, partners, suppliers, job applicants and visitors.

3. To provide a safe and accessible working and training environment that values and respects the identity and culture of each person.

4. To address and remove barriers faced by employees, learners, apprentices, partners, suppliers, job applicants and visitors that have protected characteristics as per the Equality Act 2010.

5. To appoint, train, develop, reward and promote on the basis of merit and ability alone.

6. To select and monitor partners and suppliers according to their adherence to equal opportunities policies.


Safeguarding – Code of Good Practice

All adults working with young people need to maintain the highest professional standards in their work relationships with young people. The Baytree Centre outlines its code of good practice to be followed by all involved in this valuable work:

1. Adults must always treat each young person with equal respect and consideration, ensuring his or her safety and welfare.

2. All workers and volunteers working in the group who have unsupervised access to children and young people must be subject to criminal record checks through the Disclosure and Barring Services. All to have sound DBS checks.

3. All workers and volunteers have to follow safe recruitment practices:

  • A written application form should be completed for all posts to check for any past convictions, cautions, reprimands and final warnings as well as any pending cases and complaints of abuse against them.
  • Interviewing applicants
  • A full investigation of an applicant’s employment history
  • Obtain two references
  • Proof of identification

4. All workers and volunteers must familiarise themselves with all guidelines on child protection and safety issues while involved in running activities carried out on behalf of The Baytree Centre.

5. While understanding their position as leaders of young people, they must take care about what is said and also the way it is said at all times.

6. Each leader will have a clearly specified role within each activity to be understood by both the adults and young people in attendance.

7. A risk assessment is to be carried out in the planning stage of each activity and safety procedures (including first aid) must be followed.

8. The leader of activity will ensure that all attendees know of all safe conduct and emergency procedures.

9. There will normally be at least two leaders involved in each activity. The minimum ratio of 2:10 will be maintained for activities where attendance is below 30 in number.

10. Parents or guardians are to fill in a consent and contact form with dietary and medical details, before any major activity away from the centre.

11. A clear indication of start and end times will be published for each programmed activity.

12. All activities are to be planned so as to reduce to a minimum those situations where it may be possible for children to be abused.

13. All the situations, actions and language that compromise a relationship of trust with young people are to be avoided.

14. Leaders are to think and act carefully about taking risks and about situations that could lead to difficulties, accusations or temptation. They must ensure their actions cannot be misunderstood or cause offence.

15. Staff and volunteers are to be clear about what is inappropriate physical contact with children, avoiding any contact that could be misunderstood.

16. Leaders must avoid physical horseplay and contact games, remembering that someone else might misinterpret their actions, no matter how innocently intentioned.

17. There must always be separate sleeping accommodation for staff and young people, similarly if there are showers.

18. If an adult needs to talk privately with a young person, any one-to-one conversation should take place in a public place or in rooms designed to be seen by others with ease.


Health and safety policy statement

General statement of intent

The Baytree Centre has an excellent record for health and safety and we want this to continue. We are committed to providing a safe and healthy working environment for all our employees, customers and learners. So far as is reasonably practicable, we will have systems and procedures in place that will ensure that all equipment and premises are safe and free from adverse effects to health. This will mean that employees, the public and others involved in The Baytree Centre’s operations are exposed to the lowest possible risk.

The management team and trustees of The Baytree Centre recognise and accept its responsibilities and statutory duties as stated in the Health and Safety at Work etc. Act 1974 as amended, to provide a safe and healthy working environment for all.

The Baytree Centre requires all its employees and where relevant, learners, volunteers, visitors and contractors to cooperate in establishing and maintaining safe and healthy working conditions and to avoid any actions, which may adversely affect the health, safety and welfare of themselves and their clients.

This policy is fully endorsed by the management team and trustees. The policy will be brought to the attention of all employees and where relevant learners, volunteers, visitors and contractors.

The Baytree Centre will, as far as reasonably practical, ensure through its procurement process that all partners and suppliers provide adequate protection against work related health risks to our employees, learners and others affected when at our premises.

We will continue to review our health and safety policy every 2 years or earlier if circumstances warrant it, to ensure its further development and continuing relevance to the structure and needs of The Baytree Centre.


Privacy Policy

Protecting your personal information and making it easy for you to find out how we use your personal information and when you can expect confidentiality is important to Baytree.

Below you can access our Privacy Statement, which sets out how The Baytree Centre processes the personal information of our service users and those associated with them, employees, workers, volunteers, trustees, donors and other third parties.

The Privacy Statement should be read in conjunction with any contract, user agreement or other information or documentation provided to you in the context of your specific relationship with Baytree.

If you have any questions, please contact us at enquiries@baytreecentre.org.uk, on 020 7733 5283 or at The Baytree Centre, 300-302 Brixton Road, London SW9 6AE. If you would like more information on data protection and your rights generally, please see https://ico.org.uk/.

Sparklers Club

Sparklers takes place weekly for girls in their final term of Year 6 and starting Year 7. It supports the transition from primary to secondary school by making it a smooth and enjoyable process. Sparklers currently runs on Tuesdays from 4.30-5.45pm.

Junior Spark Club

Junior Spark is a weekly group for girls in years 8-9. Each term, the girls decide what topics they would like to work on or discuss – for example friendships, finding motivation, or challenges at school. Junior Spark currently runs on Thursdays from 4.30-6pm.

Spark Club

Spark Club is a weekly club for girls in year 10 and above and, much like Sparklers and Junior Spark, is a space for girls to develop life and leadership skills. Girls are empowered to understand and value their identity and potential. Spark currently runs on Wednesdays from 5-7pm.

Sparking Futures 

Sparking Futures supports girls and young women who are interested in taking the next step towards their futures. This is a great opportunity for girls to get some hands-on experience for their CV and a taste for working within a field of their interest.

  • Employability workshops
  • Learn to write a CV and personal statement
  • Learn about different careers
  • Exciting work experience opportunities

Workshops and opportunities take place on the last Friday of every month, from 5-7pm as well during school holidays.

Time Commitment: up to two days per week/or afternoons to be agreed.

“We are currently seeking a volunteer to support our Monitoring and Evaluation Officer. Evaluating our programmes and monitoring their impact is an integral part of BAYTREE’s work.  Knowledge of the local demographic and understanding the needs of our beneficiaries and women in the local community helps us to shape our projects and deliver tailored support programmes.

In this rewarding and interesting opportunity, you will help organise and deliver focus groups, gather and input data for reports, design evaluation forms and conduct research. This role is suitable for someone who wants to make a difference in the community and has an interest in community development and programme development in the voluntary sector or wants to learn more about it. Desired skills and qualities:

  • Good communication skills, one to one and in groups
  • Good written communication skills
  • Ability to deal with people of different ages and backgrounds
  • Administrative skills
  • Non-judgmental approach
  • Confident using MS word and Excel, databases

Whilst this is a volunteering opportunity, we are also open to those seeking an Internship to gain experience in the voluntary sector.”

Time Commitment: One session per week – Monday to Thursday between 12.00pm – 4.00pm

During Term time only for up to one academic year or a minimum of 2 terms (6 months)

“We are recruiting volunteers to provide mentoring and befriending support to women accessing our adult service. Our Women’s Service is committed to providing a warm, friendly, and supportive space for women from all backgrounds. In this rewarding and mutually beneficial opportunity, you will provide one to one support to women to increase their sense of social inclusion and reduce isolation. Most of the women requiring this support are already attending ESOL classes at BAYTREE. Therefore, the focus of these sessions will be befriending, English conversation practice and providing basic information and support to access services.

As a volunteer in this role, you will need the following skills and qualities:

  • Fluent English
  • Empathy
  • A good understanding of services and how to access them
  • Reliable and able to commit to the required time commitment
  • Good communication skills

Please do apply if you think you can give back in this way!”

Time Commitment: Flexible, 1-2 hour sessions every 2-4 weeks

“BAYTREE’s social mobility programme aims to empower women to realise and fulfil their potential. Women are helped to access resources, support networks, develop resilience and ultimately improve their lives and that of their families and community.

We are seeking a Cantonese speaking female volunteer for within our coaching programme to assist with translation in sessions with a client and a mobility coach.  The sessions take place every 2-4 weeks at mutually agreed times, and last for up to two hours.  They are ongoing according to how well the coaching progresses.”

Time Commitment: One session per week for up to an hour over the academic year, sessions start from between 4pm– 6pm weekdays Monday – Thursday remote or in person

“We are recruiting academic mentors to join our dynamic Youth Mentoring programme to provide one to one academic support to girls aged 8 -18 who may be falling behind in their schoolwork due to the disruption to learning over the past 2 years. We are looking for volunteers with good GSCE or degree level education to provide support in a wide range of subjects. Excellent interpersonal skills, patience and enthusiasm towards learning are welcomed qualities for this rewarding opportunity. Full training and ongoing support will be provided.

Volunteers will act as role models, supporting academic progress and providing inspiration and encouragement to young people who may be at risk of becoming vulnerable to further disadvantage as the attainment gaps widen. Whilst the focus is supporting academic progress, wellbeing and confidence building is also an important aspect of the role.

If you have passion for supporting and inspiring others to reach their potential and want to pass on your knowledge please get in touch!”

Time Commitment: Tuesday 4pm –5pm

During term time only from mid-September 2022

“This popular club is running for a second year and we are looking for a volunteer to inspire and engage young readers aged 9-11 to discuss and share the books they read together over the term.  This club is all about bringing books alive by facilitating discussions and sharing the enjoyment of reading in a group and sharing opinions.  Each session will vary, but the simple format of sharing what the girls have read, doing book-related activities and choosing new books will remain. This role is great for anyone who enjoys working with children and can commit to a weekly session.”

Time Commitment: One class per week – Tuesdays or Thursdays 4pm – 5.30pm

During term time only for up to one academic year or a minimum of 2 terms (6 months) 

“We are looking for volunteers to help run our very popular cookery and baking club!  Teaching children to cook from a young age is a great way for them to learn important life skills whilst having fun.  The aim of this club is to inspire and build confidence in cooking, and the importance of healthy eating and nutrition.   If you would love the opportunity to teach a small group of girls aged 6-11 how to prepare nutritious snacks and meals from quick and easy recipes each week, with the creative freedom of devising your own recipes, please do apply!

Time Commitment: Thursdays 5.00pm – 6pm, for a term or up to one academic year, term time only

“We are looking for a support volunteer to help deliver our fun and energetic hip-hop dance club for girls aged 8-11. This club promotes confidence and self-expression through dance and we are looking for someone who can inspire and motivate girls, and work closely with our existing volunteer to tailor and create simple routines.  For this opportunity you will need:

  • A degree or professional qualification in dance
  • Experience of delivering dance classes
  • Experience working with children (desired but not essential)
  • Good communications skills
  • Positive attitude
  • Patience

If you have passion for dance and creative arts and would love this opportunity to teach others, please do get in touch!”