Meet the team
CEO & Director responsible for Youth & Central Services
Caroline, the busiest lady we know – often mistaken for the dancing girl from the John Lewis Insurance advert – has been CEO of the Baytree Centre since 2010. As CEO her main responsibility is to provide leadership to deliver the vision, strategy and specific objectives of the centre. She describes her role at Baytree as ‘her most satisfying yet most challenging work to date.’ Prior to getting involved in the third sector, Caroline worked at UBM, a global events-led marketing and communications services business.
Caroline is a lover of all things Italian, which includes her husband! They have three children (now young adults), all of whom have volunteered at Baytree in some form or another. To relax, Caroline enjoys spending time with her family and her beautiful mongrel dog, Alfie. Animals are another of her passions (particularly dogs, horses and pigs), and her dream is to one day move out of London and set up a small animal sanctuary.
Development Director responsible for fundraising and development
Carmen is Baytree’s Development Director and has been involved with the centre as a volunteer and employee at various times right from the very start. Part of the initial team which helped turn Baytree from a derelict warehouse into a women’s centre. Carmen also started Baytree’s first homework club over twenty years ago. She is very experienced working with and for a variety of different charities. Prior to her role here, she worked at HAVCO as their Development Manager and acted as a consultant to over 400 local charities. Carmen has run numerous youth and female empowerment programmes in the UK and overseas and brings enormous insight into inter-cultural partnership working, participatory development and project management. Carmen is also a trustee at the Wonder Foundation, an organisation that partners worldwide to empower women and girls through education. She loves fake tan & coca cola and has recently discovered the wonders of coconut oil!
Service Director responsible for the Women's Service and the Volunteer Service
Anna is Baytree’s Service Director and oversees the smooth running and strategic development of the Women’s Service and Volunteer Service. Anna took on the role of Service Director in Spring 2021, having previously worked as one of our Social Mobility coaches and volunteered extensively at Baytree. She has over 20 years’ experience in private sector client services and very pleased to now be applying her skills to support and develop Baytree’s fantastic work.
Youth Service Manager responsible for the smooth running and development of the Youth Service
Olive has been at Baytree since early 2015 and is the Youth Manager. She’s in charge of organising activities for the girls that attend Baytree and managing the club volunteers. Her philosophy on youth work come from her favourite singer, Whitney Houston: “children are our future. Teach them well and let them lead the way.” Before working at Baytree, she worked in TV on such illustrious shows as Hollyoaks and The Only Way is Essex, after graduating from UCL with a degree in Ancient World Studies. Outside of Baytree she works at another women’s charity. She also loves to read and (attempts) to write.
Volunteer Service Manager responsible for the smooth running and development of the Volunteer Service
As our Volunteer Service Manager Angela provides ongoing support for our volunteers as their first point of contact while supporting our partnering charities to build and develop their capacity to engage volunteers. She has over 15 years worth of experience in the voluntary and community sector. She has worked on various community development programmes including youth mentoring & development, literacy, adult mental health and wellbeing. Angela has a certificate in counselling skills and, having completing the first year, hopes to complete a Diploma in Person Centred Counselling when she has the time! Angela is motivated by making a positive difference and has a passion for equality and believes that regardless of individual backgrounds, everyone should have access to opportunities to succeed and reach their full potential, seeing and experiencing the impact small grass roots charities can achieve through hard work and focus is very rewarding. In her spare time Angela enjoys reading, cooking, gardening and spending time with her family.
Academic Manager & ESOL tutor responsible for in-house and outreach ESOL provision
Christina is the Academic Manager and the Adult ESOL and Literacy Tutor. She is a true veteran here at Baytree and has served over 20 years. When she first arrived at Baytree, Christina worked part-time teaching English, and then went on to become the ESOL coordinator. Now she is in charge of overseeing the smooth running of the Women’s Service ESOL provision, as well as teaching. Christina is a UK native but lived in Greece for 13 years, where she met her husband. In 1996 she came back to the UK with her husband and two boys. Christina is a keen theatre-goer. She belongs to a theatre club and has ‘starred’ in the play ‘The Trial’ at the Young Vic. Christina also loves to travel and has been to Mexico, Brazil, Belize, Cyprus, France and all across the United States.
Business and Culture Support Manager
Sarah is our Business and Culture Support Manager. She supports our CEO Caroline across a broad range of responsibilities but primarily in delivering projects within four areas, Governance, Compliance, Culture & Wellbeing and Training. Sarah also manages & delivers ad hoc projects as deemed necessary by the senior management team. Outside of Baytree Sarah is a counsellor and psychotherapist in private practice, third sector and school environments. After working in the advertising sector for 15 years Sarah decided to use her project, business management and creative skills within the charity sector. Sarah is a passionate advocate for women’s rights and supporting women and girls to achieve in whatever direction they choose. She has an MA in Women’s Studies. She loves travelling and has worked in Australia and Italy. She is a keen oenologist having undertaken several courses in wine production and loves all types of cultural activities.
Monitoring & Evaluation Officer
Joyce is our Monitoring and Evaluation Officer. She has started volunteering with us in 2016 after moving to the UK from the Philippines whilst working for another local charity near Brixton. She has been involved with all Baytree’s services and feels stongly connected with the team and service users as well as Baytree’s work. It was no surprise then that as soon as the opportunity to join Baytree as an employee opened up, she went for it. Joyce has longstanding experience in community development, education, governance and project management in her home country. She brings with her a great enthusiasm for working with children, young people and communities. Baytree is a very natural fit for her. Outside of Baytree, Joyce is a keen softball player, if by keen you mean ‘enjoys hanging out with the team and going to the pub after matches’. She is still adjusting to the UK’s unpredictable climate, so will often be found wearing thermal undergarments.
Carol, our Morning Receptionist, never fails to give us all a warm welcome when we arrive each morning – and always knows where the good stationery is hidden. Carol was a Care Assistant before she came to us in 2002. She loves Baytree because of the rich community made up of staff, children and parents. “I look forward to coming in every morning” she said with a smile as she spoke about the Baytree family. In her spare time Carol enjoys spending time with her friends, keeping fit and laughing.
Sonia is our Afternoon Receptionist and has been working at Baytree since 2007. Prior to Baytree, she spent 13 years working in fostering and adoption at Lambeth Council. A domestic goddess, Sonia’s love of sewing means she is often found in the fashion club teaching the girls her tricks. Much to the delight of the entire team, she loves to bake and often brings in her homemade treats to share with the rest of us. A firm favourite with the girls, Sonia always has time to listen and share her words of wisdom.
Mentor Coordinator responsible for Volunteer Mentors across all services & Character Development Programme
Federica is our Mentor Coordinator. Uruguayan and lover of her country’s traditional tea called ‘Mate’, Federica came to London three years ago in order to pursue further professional challenges. She has a degree in Business Administration and wide experience in the hospitality sector in which she discovered her passion for the Learning and Development area. Federica feels privileged to be involved in a girls and women empowerment project like Baytree. She loves travelling and has a lot of experience volunteering for social inclusion projects in Kenya, Uruguay and the UK.
Youth Projects Manager + Comms and Fundraising Officer responsible for Spark and communications
Rosanna is the Youth Projects Manager at Baytree. Her main responsibilities include overseeing the development and delivery of Spark, our 13 + provision, as well as centre wide communications and fundraising. She joined us in June 2015, having graduated from Roehampton University with a degree in Education Policy and Sociology. Having been the Volunteer Manager for 3 years, she is excited to be able to follow her dream of working more closely with our teenage girls. Rosanna has lived locally in the Brixton area since moving from Germany in 2010, and takes great satisfaction in contributing to her local community through her work at Baytree. Besides Germany and England, she has lived in Spain and spent a few years of her childhood in Botswana.
Youth Service Coordinator + Youth Worker responsible for GEMS
Katie is our Youth Service Coordinator and Youth Worker. She a passion for creativity, community and design which led her to studying community radio in Bournemouth where she graduated in 2015. Since then she has worked in the television industry, where she organised female focused media projects, as well as film shoots for ITV and E4, before bringing her focus back to social & community start-ups. Katie loves to travel and has worked in an adult school at a refugee camp in Greece, which led her to discovering The Baytree Centre in her own city. She loves anything to do with art, food and film and loves to influence as well as learn from those around her.
Into School Coordinator and ESOL Tutor
Madiha is the Into School ESOL Tutor. She has been tutoring from an early age and has experience of teaching primary school children through to Adult Learners. Having studied a BA in International Relations she quickly found herself expressing an interest in teaching the English language. This led to her spending a few years teaching English to university students in the Middle East. Driven by the development and appreciation of her students, she returned to the UK to study a MA in Education for English Language Teaching. Having taken some time off to get married, travel and conquer the challenges of full-time motherhood, Madiha is now tutoring at the Baytree Centre with her usual creative style and relatable personality. In her spare time Madiha likes to relax by drawing, drinking tea, and dunking biscuits.
ESOL programme Coordinator responsible for Women's Service
Margaret is a triple threat: she’s Baytree’s Women’s Service tutor in ESOL, literacy and numeracy. When she’s not tutoring or coordinating the ESOL programme for the Women’s Service, Margaret likes to fix various broken objects around the centre and jokes that she should have been a maintenance person. A long-standing employee, she has been at Baytree since 1998. Before Baytree, Margaret worked as a secondary and primary school teacher in northern England. She taught a variety of subjects including general studies, French, English and Maths. She loves everything about Baytree, especially the teamwork and, of course, the people who come here.
Women's Service ESOL Tutor
Debbie is our Outreach ESOL Teacher and works elsewhere in the community at Children’s Centres all over Lambeth. She teaches free ESOL classes with a free crèche to parents with children under 5. She has worked at Baytree since February 2009. Debbie loves teaching the parents and likes to create a warm, welcoming and enjoyable learning environment. ‘It is so rewarding to see students transformed from being isolated and lonely to women with the confidence and skills to make friends and feel empowered to improve their own and their family’s lives.’ Her passion for helping others overflows her work life: Debbie loves to keep up with politics and human rights issues within London and around the world.
Women's Service ESOL Tutor
Lorentana is a ESOL Tutor for beginners in entry 1. She became part of the Baytree family in 2010. Initially, Loretana mentored women on a one-to-one basis but soon became involved with programmes for girls here. Her favourite part about Baytree is its supportive, nurturing, and safe environment. “It doesn’t feel like going to work; it feels like going home to my family.” Loretana grew up in a small town near Rome, Italy and she loves to go back and visit every year. She moved to London when she was 21 when she got married. When she is not volunteering at Baytree, she loves gardening and cooking. She also enjoys reading about women and children living in different conditions around the world.
Women's Service ESOL Tutor
Bouchra is an ESOL Tutor with our Women’s Service. In 2002, Bouchra moved from Morocco, where she gained a BA in Linguistics, to London, to join her husband. Her first engagement with Baytree was as a client, where she came to improve her English. Her own experience of moving to London gives Bouchra a profound understanding of women’s situations and complexities when learning a new language. After completing her education at Lambeth College and gaining her CELTA qualification, she returned to Baytree as a volunteer, where for several years she mentored a young woman and taught ESOL to girls on the Into School programme. She is happy to be working in Baytree’s welcoming environment alongside the Women’s Service staff who once supported her. Outside Baytree, Bouchra helps run a community group, organising activities for children and women. She also enjoys painting and going for long walks.
Social Mobility Coach
Natasha has a degree in Sociology from the University of Westminster in and a PGCE in primary education from London Southbank University. She has over 25 years’ experience working within education, parenting and community settings. As well as being a primary school teacher she has been a committee member for several community projects and has experience in community development, mentoring, parenting support, school admissions and appeals. Natasha is passionate about empowering people to dream, aspire and work towards achieving the best possible outcome. She enjoys engaging with people from diverse backgrounds to try and level the playing fields of opportunity; particularly young people and parents. Being raised in a neighbouring borough and living in Lambeth for over a decade she has a real understanding of the challenges faced by the local community. Natasha likes making people laugh and loves travelling and socialising with her very large family.
Social Mobility Coach
Javeria is a Social Mobility Coach within Baytree’s Women’s Service. She worked with charitable organisations from a young age and takes a keen interest in community welfare. Javeria holds a BA in Visual Communications and thought Integrated Marketing Communications was her calling. However, on settling in London after an adventurous few years living in many (!) countries, her career focus changed. Having volunteered for a local community centre, and having discovered her passion for mentoring and promoting women’s welfare and social mobility, Javeria pursued an MA in Gender, Society and Representation, took up teaching and joined Baytree as an intern. She has never left since and we’re so glad about it! In her free time, she enjoys travelling, reading and perpetually negotiating with her two mini-mes aka her children.
Social Mobility Coach
Anna is a Social Mobility Coach at Baytree. Anna leads on organising and coordinating activities and workshops within the Women’s Service. Before joining Baytree in March 2020 she worked in Learning and Development, managing a variety of training and developmental projects within the commercial sector. She also enjoyed working as a volunteer mentor for young people in North London. She holds an MA in French Language and has studied in Poland, France and the UK. Since becoming a mum to two girls, Anna’s priorities have changed. Working for Baytree allows Anna to focus on supporting women in their efforts to succeed and progress in their lives. In her free time she enjoys watching k-drama, baking and playing the piano.
Social Mobility Coach
Joanne is a Social Mobility Coach in Baytree’s Women’s Service. For the past 15 years Joanne has been working for FAD, a London charity that supports 14-30-year-olds into creative careers, designing and delivering skills development and mentoring & coaching programmes. Prior to that, she worked for UNHCR, the UN refugee agency. Joanne is a qualified teacher and has taught children and adults in school, college and community contexts. She also holds an MA in Latin American Cultural Studies, speaks French and Spanish, and has lived in Cajamarca, Peru and Havana, Cuba.
Social Mobility Coach
Mayra is a Social Mobility Coach within Baytree’s Women’s Service. As well as coaching at Baytree Mayra is a journalist for a Venezuelan newspaper, and has a long history of working on social issues and with local support projects. She arrived in the UK seven years ago from Latin America; within a few months, Mayra became a Baytree volunteer and was immediately impressed by the centre’s work. In her free time, Mayra loves to be in touch with nature, enjoy a good meal and spend time with her friends, who are more like family.
Ana is Baytree’s Welfare Advisor working within the Women’s Service. Her role involves assessing the financial needs of women and providing them with information, advice and guidance around benefits, employment, and housing. She empowers women to make positive and well-informed choices and access financial support. Ana has many years of experience working in community settings as an employment and welfare advisor. Having volunteered at Baytree for over a year, providing employability support to women from migrant backgrounds, she joined the Baytree staff team, during the height of the pandemic, in July 2020. Ana is originally from Angola. She lived in Portugal, Ireland, and Germany, before settling in London in 2006. Ana is a keen cyclist, cook and explorer of the world but most of all she loves spending time on Clapham Common with her biggest blessing – her son.
Josep is the IT support at Baytree Centre and the only man in the team. The best part about working here for Josep is being able to help out at an organization aimed at helping others. He greatly appreciates the moral values behind Baytree. Josep, a native Spaniard, moved to London in 2002 and now has dual citizenship. He loves to travel and is a keen scuba diver.