Meet the team


Caroline Guarnaccia

CEO & Director responsible for Youth & Central Services

Caroline, the busiest lady we know – often mistaken for the dancing girl from the John Lewis Insurance advert – has been CEO of the Baytree Centre since 2010. As CEO her main responsibility is to provide leadership to deliver the vision, strategy and specific objectives of the centre. She describes her role at Baytree as ‘her most satisfying yet most challenging work to date.’ Prior to getting involved in the third sector, Caroline worked at UBM, a global events-led marketing and communications services business.
Caroline is a lover of all things Italian, which includes her husband! They have three children (now young adults), all of whom have volunteered at Baytree in some form or another. To relax, Caroline enjoys spending time with her family and her beautiful mongrel dog, Alfie. Animals are another of her passions (particularly dogs, horses and pigs), and her dream is to one day move out of London and set up a small animal sanctuary.

Carmen Gonzalez

Development Director responsible for fundraising and development

Carmen is Baytree’s Development Director and has been involved with the centre as a volunteer and employee at various times right from the very start. Part of the initial team which helped turn Baytree from a derelict warehouse into a women’s centre. Carmen also started Baytree’s first homework club over twenty years ago. She is very experienced working with and for a variety of different charities. Prior to her role here, she worked at HAVCO as their Development Manager and acted as a consultant to over 400 local charities. Carmen has run numerous youth and female empowerment programmes in the UK and overseas and brings enormous insight into inter-cultural partnership working, participatory development and project management. Carmen is also a trustee at the Wonder Foundation, an organisation that partners worldwide to empower women and girls through education. She loves fake tan & coca cola and has recently discovered the wonders of coconut oil!

Anna Iacuzzi

Service Director responsible for the Women's Service and the Volunteer Service

Anna is Baytree’s Service Director and oversees the smooth running and strategic development of the Women’s Service and Volunteer Service. Anna took on the role of Service Director in Spring 2021, having previously worked as one of our Social Mobility coaches and volunteered extensively at Baytree. She has over 20 years’ experience in private sector client services and is very pleased to now be applying her skills to support and develop Baytree’s fantastic work.

Helena Nowak

Accounts Officer

Helena has been Baytree’s Accounts Officer since August 2021, before this she had been volunteering within the department since 2014. Helena’s experience with Baytree dates back as she remembers the building as a derelict warehouse when it was acquired in the 1980’s. She previously worked in various roles within retail banking while volunteering repeatedly with Baytree over the years. She was born in Worthing and lived in Sussex for many years. In her spare time, Helena enjoys going for walks in the country and looking after her flourishing garden.

Angela Parkes

Volunteer Service Manager responsible for the smooth running and development of the Volunteer Service

As our Volunteer Service Manager Angela provides ongoing support for our volunteers as their first point of contact while supporting our partnering charities to build and develop their capacity to engage volunteers. She has over 15 years worth of experience in the voluntary and community sector. She has worked on various community development programmes including youth mentoring & development, literacy, adult mental health and wellbeing. Angela has a certificate in counselling skills and, having completing the first year, hopes to complete a Diploma in Person Centred Counselling when she has the time! Angela is motivated by making a positive difference and has a passion for equality and believes that regardless of individual backgrounds, everyone should have access to opportunities to succeed and reach their full potential, seeing and experiencing the impact small grass roots charities can achieve through hard work and focus is very rewarding. In her spare time Angela enjoys reading, cooking, gardening and spending time with her family.

Christina Christofi

Academic Manager & ESOL tutor responsible for in-house and outreach ESOL provision

Christina is the Academic Manager and the Adult ESOL and Literacy Tutor. She is a true veteran here at Baytree and has served over 20 years. When she first arrived at Baytree, Christina worked part-time teaching English, and then went on to become the ESOL coordinator. Now she is in charge of overseeing the smooth running of the Women’s Service ESOL provision, as well as teaching. Christina is a UK native but lived in Greece for 13 years, where she met her husband. In 1996 she came back to the UK with her husband and two boys. Christina is a keen theatre-goer. She belongs to a theatre club and has ‘starred’ in the play ‘The Trial’ at the Young Vic. Christina also loves to travel and has been to Mexico, Brazil, Belize, Cyprus, France and all across the United States.

Sarah Shubrook

Business and Culture Support Manager

Sarah is our Business and Culture Support Manager. She supports our CEO Caroline across a broad range of responsibilities but primarily in delivering projects within four areas, Governance, Compliance, Culture & Wellbeing and Training. Sarah also manages & delivers ad hoc projects as deemed necessary by the senior management team. Outside of Baytree Sarah is a counsellor and psychotherapist in private practice, third sector and school environments. After working in the advertising sector for 15 years Sarah decided to use her project, business management and creative skills within the charity sector. Sarah is a passionate advocate for women’s rights and supporting women and girls to achieve in whatever direction they choose. She has an MA in Women’s Studies. She loves travelling and has worked in Australia and Italy. She is a keen oenologist having undertaken several courses in wine production and loves all types of cultural activities.

Joyce Castañeda

Monitoring & Evaluation Officer

Joyce is our Monitoring and Evaluation Officer. She has started volunteering with us in 2016 after moving to the UK from the Philippines whilst working for another local charity near Brixton. She has been involved with all Baytree’s services and feels stongly connected with the team and service users as well as Baytree’s work. It was no surprise then that as soon as the opportunity to join Baytree as an employee opened up, she went for it. Joyce has longstanding experience in community development, education, governance and project management in her home country. She brings with her a great enthusiasm for working with children, young people and communities. Baytree is a very natural fit for her. Outside of Baytree, Joyce is a keen softball player, if by keen you mean ‘enjoys hanging out with the team and going to the pub after matches’. She is still adjusting to the UK’s unpredictable climate, so will often be found wearing thermal undergarments.

Carol Perry

Morning Receptionist

Carol, our Morning Receptionist, never fails to give us all a warm welcome when we arrive each morning – and always knows where the good stationery is hidden. Carol was a Care Assistant before she came to us in 2002. She loves Baytree because of the rich community made up of staff, children and parents. “I look forward to coming in every morning” she said with a smile as she spoke about the Baytree family. In her spare time Carol enjoys spending time with her friends, keeping fit and laughing.

Sonia Pollock

Afternoon Receptionist

Sonia is our Afternoon Receptionist and has been working at Baytree since 2007. Prior to Baytree, she spent 13 years working in fostering and adoption at Lambeth Council. A domestic goddess, Sonia’s love of sewing means she is often found in the fashion club teaching the girls her tricks. Much to the delight of the entire team, she loves to bake and often brings in her homemade treats to share with the rest of us. A firm favourite with the girls, Sonia always has time to listen and share her words of wisdom.

Federica Saez

Mentor Coordinator responsible for Volunteer Mentors across all services & Character Development Programme

Federica is our Mentor Coordinator. Uruguayan and lover of her country’s traditional tea called ‘Mate’, Federica came to London three years ago in order to pursue further professional challenges. She has a degree in Business Administration and wide experience in the hospitality sector in which she discovered her passion for the Learning and Development area. Federica feels privileged to be involved in a girls and women empowerment project like Baytree. She loves travelling and has a lot of experience volunteering for social inclusion projects in Kenya, Uruguay and the UK.

Rosanna Zach

Youth Programme Manager - Life Skills and Employability

Rosanna is the Youth Programme Manager at Baytree. Her main responsibilities include overseeing the development and delivery of Spark, our 13 + provision. She joined us in June 2015, having graduated from Roehampton University with a degree in Education Policy and Sociology. Having been the Volunteer Manager for 3 years, she is excited to be able to follow her dream of working more closely with our teenage girls. Rosanna has lived locally in the Brixton area since moving from Germany in 2010, and takes great satisfaction in contributing to her local community through her work at Baytree. Besides Germany and England, she has lived in Spain and spent a few years of her childhood in Botswana.

Madiha Mughal

Into School Coordinator and ESOL Tutor

Madiha is the Into School ESOL Tutor. She has been tutoring from an early age and has experience of teaching primary school children through to Adult Learners. Having studied a BA in International Relations she quickly found herself expressing an interest in teaching the English language. This led to her spending a few years teaching English to university students in the Middle East. Driven by the development and appreciation of her students, she returned to the UK to study a MA in Education for English Language Teaching. Having taken some time off to get married, travel and conquer the challenges of full-time motherhood, Madiha is now tutoring at the Baytree Centre with her usual creative style and relatable personality. In her spare time Madiha likes to relax by drawing, drinking tea, and dunking biscuits.

Giovannia Edwards-Campbell

Marketing and Communications Officer

Giovannia works as our Marketing and Communications Officer. She is in charge of Baytree’s social sites, manages communication and aids with fundraising. Her journey with Baytree first began as a young girl attending after school classes;  there she would spend time in Baytree with her friends learning ballet, maths and cookery. Giovannia recently graduated from university with a degree in English Literature and now works part-time while completing her Masters in Marketing Analytics. She enjoys travelling and is looking to revisit Jamaica next. In her spare time, she enjoys playing video games and watching anime.

Margaret Browne

ESOL programme Coordinator responsible for Women's Service

Margaret is a triple threat: she’s Baytree’s Women’s Service tutor in ESOL, literacy and numeracy. When she’s not tutoring or coordinating the ESOL programme for the Women’s Service, Margaret likes to fix various broken objects around the centre and jokes that she should have been a maintenance person. A long-standing employee, she has been at Baytree since 1998. Before Baytree, Margaret worked as a secondary and primary school teacher in northern England. She taught a variety of subjects including general studies, French, English and Maths. She loves everything about Baytree, especially the teamwork and, of course, the people who come here.

Debbie Wydler

Women's Service ESOL Tutor

Debbie is our Outreach ESOL Teacher and works elsewhere in the community at Children’s Centres all over Lambeth. She teaches free ESOL classes with a free crèche to parents with children under 5. She has worked at Baytree since February 2009. Debbie loves teaching the parents and likes to create a warm, welcoming and enjoyable learning environment. ‘It is so rewarding to see students transformed from being isolated and lonely to women with the confidence and skills to make friends and feel empowered to improve their own and their family’s lives.’ Her passion for helping others overflows her work life: Debbie loves to keep up with politics and human rights issues within London and around the world.

Loretana Contucci

Women's Service ESOL Tutor

Lorentana is a ESOL Tutor for beginners in entry 1. She became part of the Baytree family in 2010. Initially, Loretana mentored women on a one-to-one basis but soon became involved with programmes for girls here. Her favourite part about Baytree is its supportive, nurturing, and safe environment. “It doesn’t feel like going to work; it feels like going home to my family.” Loretana grew up in a small town near Rome, Italy and she loves to go back and visit every year. She moved to London when she was 21 when she got married. When she is not volunteering at Baytree, she loves gardening and cooking. She also enjoys reading about women and children living in different conditions around the world.

Bouchra Somati

Women's Service ESOL Tutor

Bouchra is an ESOL Tutor with our Women’s Service. In 2002, Bouchra moved from Morocco, where she gained a BA in Linguistics, to London, to join her husband. Her first engagement with Baytree was as a client, where she came to improve her English. Her own experience of moving to London gives Bouchra a profound understanding of women’s situations and complexities when learning a new language. After completing her education at Lambeth College and gaining her CELTA qualification, she returned to Baytree as a volunteer, where for several years she mentored a young woman and taught ESOL to girls on the Into School programme. She is happy to be working in Baytree’s welcoming environment alongside the Women’s Service staff who once supported her. Outside Baytree, Bouchra helps run a community group, organising activities for children and women. She also enjoys painting and going for long walks.

Javeria Khalid

Social Mobility Coach

Javeria is a Social Mobility Coach within Baytree’s Women’s Service. She worked with charitable organisations from a young age and takes a keen interest in community welfare. Javeria holds a BA in Visual Communications and thought Integrated Marketing Communications was her calling. However, on settling in London after an adventurous few years living in many (!) countries, her career focus changed. Having volunteered for a local community centre, and having discovered her passion for mentoring and promoting women’s welfare and social mobility, Javeria pursued an MA in Gender, Society and Representation, took up teaching and joined Baytree as an intern. She has never left since and we’re so glad about it! In her free time, she enjoys travelling, reading and perpetually negotiating with her two mini-mes aka her children.

Anna Ten

Social Mobility Coach

Anna is a Social Mobility Coach at Baytree. Anna leads on organising and coordinating activities and workshops within the Women’s Service. Before joining Baytree in March 2020 she worked in Learning and Development, managing a variety of training and developmental projects within the commercial sector. She also enjoyed working as a volunteer mentor for young people in North London. She holds an MA in French Language and has studied in Poland, France and the UK. Since becoming a mum to two girls, Anna’s priorities have changed. Working for Baytree allows Anna to focus on supporting women in their efforts to succeed and progress in their lives. In her free time she enjoys watching k-drama, baking and playing the piano.

Anna is currently on maternity leave. For any urgent queries, please contact Anna Iacuzzi.

Joanne Matthews

Social Mobility Coach

Joanne is a Social Mobility Coach in Baytree’s Women’s Service. Before joining Baytree, Joanne worked for London charity FAD, where she designed and delivered skills training and mentoring programmes, supporting 14-30-year-olds into creative careers. She has also worked for UNHCR, the UN refugee agency. Joanne is a qualified teacher and has taught languages, art and fashion textiles to children and adults in school, college and the community. She holds an MA in Latin American Cultural Studies, speaks French and Spanish, and has lived in Havane, Paris and Cajamarca, Peru. Joanne likes a nice cup of tea and hanging out with her daughter – their favourite places in London are the Horniman Museum and Hampstead Heath.

Mayra Sanchez

Social Mobility Coach

Mayra is a Social Mobility Coach within Baytree’s Women’s Service. As well as coaching at Baytree Mayra is a journalist for a Venezuelan newspaper, and has a long history of working on social issues and with local support projects. She arrived in the UK seven years ago from Latin America; within a few months, Mayra became a Baytree volunteer and was immediately impressed by the centre’s work. In her free time, Mayra loves to be in touch with nature, enjoy a good meal and spend time with her friends, who are more like family.

Josep Serra

IT Support

Josep is the IT support at Baytree Centre and the only man in the team. The best part about working here for Josep is being able to help out at an organization aimed at helping others. He greatly appreciates the moral values behind Baytree. Josep, a native Spaniard, moved to London in 2002 and now has dual citizenship. He loves to travel and is a keen scuba diver.


Sophia Pain


Sophia has been closely involved with Baytree since 2004 through her previous role as Trustee of DHEF and has kept a close track of the financial affairs and strategic direction of Baytree. Her career has been particularly varied: following gaining her MA from Oxford in Chemistry she went on to work for Courtaulds, KPMG Roche Pharmaceuticals, Deloitte Consulting and currently Oxford University Press. She is a qualified chartered accountant, ACMA with experience in various industry sectors. Over the past few years she has been Chair of Governors of Newman University, a Trustee of DHEF and is currently a member of the Plater Finance Committee. She has raised considerable funds for Baytree – including a sponsored cycle from London to Oxford on more than one occasion.

Ekene Olele


Ekene’s involvement with Baytree goes back many years as she was a volunteer during her undergraduate years at University College London. A Nigerian British, who is passionate about charitable causes in particular social inclusion, Ekene provides strategy development advice and fundraising ideas to a number of small charities. Ekene began her professional career as a pharmacist and then moved into sales and marketing after obtaining an MBA from University of Manchester. With commercial experience across several industries including Pharmaceuticals, Consumer Goods and currently Financial Services, Ekene brings an eclectic view to the board on strategic and operational matters. Furthermore, Ekene’s stint as a small business owner enables her to understand ways to run an organisation effectively with very limited resources. A mum of 4 boisterous boys, sports and wellbeing are of top priorities for Ekene. Although scarcely available, in her spare time Ekene enjoys reading books on personal development and exploring the diverse culinary cultures of the world.

Suzy Wood

Suzy worked at the Baytree Centre for three years from 2009-2012, during which time she managed the youth service for girls aged 5-19. This experience motivated her to then spend six months in Brussels interning with the World Youth Alliance; an international organisation that seeks to promote the dignity of the person through advocacy and education. She then embarked on the TeachFirst teacher training programme which focuses on enabling backgrounds to access high quality education. During her two years’ training, she taught pupils with the lowest socio-economic a primary school in Tower Hamlets, working with disadvantaged pupils to help enable them realise their potential in the classroom. Since then, she has continued to teach and has started her own family. She is passionate about Baytree and determined to see it continue to help families flourish in the local community.

Marie-Claire Daaboul

Marie-Claire was one of Baytree’s first homework club volunteers when she was still a student at university. She is now a University of London graduate and a business owner. As a former news production and media relations officer, she worked in London at the BBC and also at the United Nations before taking over as CEO of a print business in West Africa. She has worked with high-level multi-national corporate clients, embassies and small communities. She has also spent over twenty years volunteering and supporting charities that promote and protect human dignity, offering training, education, skills and opportunities for personal development to people of all ages and cultures. She is an especially gifted napper, a papercut survivor and easily distracte.

Sue O'Brian

Sue was involved with Baytree’s management team in an advisory role from 1992 until 2020, before joining as a trustee in 2021. She is passionate about Baytree having seen it grow from something small and promising into a beautiful and powerful project in favour of women, girls, their families and Brixton itself. She supported Baytree at a strategic level, with a particular interest in Baytree’s overarching ethos and programme development, and can bring to the board the benefit of that experience. She has a BSc in Institutional (Hospitality) Management from the London Metropolitan University, and a postgraduate degree in Educational Sciences and Ethics which she obtained in Italy. She was the Principal of Lakefield Hospitality College before taking up her role as Director of Studies for Opus Dei. She currently works in Hospitality Management in Wickenden Manor Conference Centre, Sussex. Sue has been a leader in a London youth club and has been a youth mentor at Baytree. Sue is passionate about the topic of human work as a service to society, and enjoys cooking, running and reading.

Myuri Mahauthaman

Myuri has a variety of experience in volunteering, including her current role at Baytree as a Youth Mentor as well as with Independent Age as a telephone volunteer. She completed a Bachelors degree in Economics at the University of Warwick and has worked in Consulting at KPMG and Deloitte and is currently working in Risk Advisory at Deloitte, where she focuses on Finance Transformations and Digital Controllership. She is a qualified Management Accountant (CIMA). She has worked on and led various initiatives throughout her career aimed at social inclusion and diversity and is excited to be more involved with the Baytree Centre and contribute to its cause.

Tseday Hailu

Tseday volunteered as a Youth Mentor at the Baytree Centre in the past. She has happy memories of her time at Baytree: the girls she mentored, the families she met and the lasting friendships she formed with some of the staff and volunteers. Tseday is delighted to return to Baytree as a trustee. Tseday is a local government lawyer specialising in commercial law. Prior to that she worked as a child protection lawyer for many years both in the private and public sectors and has a master’s degree in international child studies. Tseday has experience of working with a number of organisations that support women and children including Rights of Women and Childline. She has also served as a trustee and a chair of a women’s charity.

Brenda Osieyo

Brenda joined Baytree as a trustee in March 2021. She had been aware of the Baytree Centre since her teens and has greatly admired its contribution to the local South London communities.  Brenda herself had her early formative life experiences while living within the South London vibrant and culturally diverse communities. This personal experience has afforded her the ability to uniquely empathise in an authentic way with the local communities and thus the beneficiaries of Baytree. It has also made her more sympathetic and understanding of cultural dynamics. Brenda currently works as GP. When she is not caring for her patients, she can be found doing various voluntary projects, painting, crocheting, going for longs walks and reading.